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Home ::  Customer Comments

Customer Comments

We are happy to share these customer comments, and we sincerely appreciate the fact that our customers take the time to give us valuable feedback. We take note of each comment, whether positive or negative, and we use the information to help us stay on top of customer needs. Thank you!

   Overall, I was really amazed with Bu Jin Design! The agent was really nice, knowledgeable, and helpful when I was selecting styles and sizes. I ordered the heavy weight aikido uniform, belt, and aikido hakama. The quality of Bu Jin products exceeded my expectations as they are the best I have ever owned. The service was fast and reliable. I am a big guy and it is difficult to find garments that fit appropriately. With Bu Jin, everything fit perfectly because they cater to each individual's needs. Bu Jin Design is stellar and I personally recommend them to anyone for their training needs. Their reputation is beyond reproach and I look forward to doing business again!
- BM
   I recieved my bokken & tsuba. They look fantastic and I'm sure they will be great to work with. Thank You & look forward to more orders to come!
- A
   I received my hakama today. It is a perfect fit!!!!! Thank you very much for advising me in my size choice and for making a wonderful hakama!
- JH
   I received my dogi jackets yesterday and they are terrific. Thank you so much for your excellent customer service. You guys are the best!
- JE
   The weapons and other products I received were of beautiful quality...they are the finest I have seen in 30-plus years of training. I am very impressed with your company and will be shopping with you for years to come.
- BB
   I received my hakama last Friday and I am very impressed with the quality. I have order several hakama's and dogi jackets in the past year trying to find one that was high enough quality and fit correctly. I love this one and can't wait for class to show it off. Thank you.
- CD
   I just want to say that I've done nothing but enjoy doing business with your company, from looking out for me with my initial order to this, simply awesome job by everyone on your team. Thank you very much.
- GS
   Hola Bu Jin people,
You are great. I ordered a woman's dogi set and the pants were too big. I called you and the person was helpful and told me what to do to exchange for a medium and I got my new pants today.
Thank you. You rock.
- G
   We received our order. It was a birthday gift. My husband was delighted!!! Thank you so much. It is such a pleasure to work with people who care about quality.
- MS
   Thank you so much for your email. I really appreciate the support from Bujin. This is our third hakama order and we have received nothing but excellent service. I will certainly be using your company for our future supply requirements.
- CP
   I just wanted to let you know that I just received my new bokken, (Onoha Hickory) and I am really impressed. I have purchased many training weapons over the past decade, this one by far is my absolute favorite. I have never been disappointed when purchasing from Bujin. Many Thanks!
- FB
   Just wanted to say I ordered a hakama through you, and it was great quality and great service. I had my hakama within a week and a half or ordering. Your service was excellent and I will use you for all my aikido needs.
- JH
   I want to congratulate you for the extraordinary service you have. I'm very, very pleased with the product I bought. The exceptional quality, the delivery so fast, the easy way to put an order with you... Thank you very much.
- LL
   ...By the way, I am using a padded katana case from your 1st production run and it's still going very strong. It's the best case design for training I've ever come across.
- P
   I just wanted to let you know, I received my Hakama today and I am most pleased with the work you have done, it is a beautiful piece and I will be honored to wear it. Thank you as well for the quick turn-a-round.
- NB
   I just wanted to compliment your quality and customer service. I've ordered 3 gi tops, one gi pant and a samurai bag over the past 3 weeks and they've all arrived quickly and correctly. Whenever I've called, the person answering was very helpful and knowledgeable.
- GN
   Just a note to let you know that my bag arrived yesterday on time and in a word it is perfect. In a few more words, it is as I had expected with all ordered modifications as I described them. Thank you very much....
- JR
   I just received the Hakama today from the Liban Post, I would like to thank you for everything. I'm really impressed in the quality, it's really great !!! I have no doubt in bujindesign quality !! Many thanks again.
- AK
   Excellent quality on the samugi and hakama AND incredibly fast delivery for custom design work like this! Thank you!
- LS
   "I would just like to say what a fantastic Hakama. I recently bought a 10 oz. 100% cotton blue hakama. I was very surprised to see how big it was upon delivery. After I followed the instructions to prepare the hakama and wash it (hand washing), the hakama did shrink to the correct size. I even compared it to my others, a 5 oz. and an 8 oz. It fits perfectly and moves well while I'm training. The quality of the material and stitching is excellent. Thank you for a fantastic product.
- A.
   "Thanks for making such great Aikido zipper pants; after I received mine, my husband and son demanded a pair, too! Now, we are all officially Bujin-ized!"
-JT
   "I went to Ikeda Sensei's seminar in Orlando, Fl. last month and I ordered an Aiki koshita style hakama from him. The hakama arrived last week and the fit was perfect. I found the Aiki style koshita to be the most comfortable design I have ever worn. I am recommending it to everyone at the H_P_ Aikikai and to everyone I train with. I hope you get many orders from Fl. In this day and age, companies get letters of complaints but rarely get notified when a customer is satisfied with a product. I just had to let you know how satisfied I am with your product and service.
-DP
   I am writing to send my sincere thanks to Bu-jin for making such a wonderful product. This was my first Hakama and I was a little apprehensive at first to order it on-line. I am quite tall and often have a hard time finding clothes that fit me. However, the Hakama that I ordered through Bu-jin fits perfectly! In addition, I was very impressed with the speed of my order. It came within two weeks of my order. So thank you for the great service and I will enthusiastically recommend Bu-jin to everyone.
-AD
   I just got my kendo shinai bag in the mail today and would just like to say how pleased I am with its workmanship and quality. Also, your replies to my questions were prompt and helpful, and my order was sent out and arrived on time without any problems. I plan on buying again from you in the future. Do you have a print catalog that can be sent through the mail?
-DA
   I just received my hakama. And I cannot say enough wonderful things about the quality of the garment, nor can I say enough about the timely manner in which it was prepared and delivered. I was expecting a wait of at least two weeks, and you surprised me with a much faster preparation and delivery time.

In this day of "instant" everything, it was a delight to see such a wonderfully designed and crafted garment. I am especially happy since I'm somewhat less than easy to fit with the average "off the shelf" garments needed for the martial arts... It fits me perfectly, and I am delighted.

Thank you again for a wonderful garment, and exquisite service. I assure you I will share my happy experience with others in our Kendo club, and anyone else I know interested in quality martial arts supplies.
-WM
   "I just wanted to let you know how pleased I am with the woman's uniform I purchased recently. It fits well, washes well, and performs well! What more could I ask? I'm pleased to have found you on-line and look forward to doing more business with you.
-EH
   "I recently purchased several products via your website catalog and am absolutely delighted! When I first ordered your weapons case (style F), I was quite impressed with the quality of the workmanship and proceeded to order your Samugi jacket/pants set as well as a 12 oz. white, Aikido Dogi (complete set). Both the Samugi and Dogi are of excellent quality. Purchases from Bu Jin Design constitute a long-term investment in my training future. I have no doubt that I will enjoy the use of your products for many years to come. Kudos, Bu Jin Design!
-AS
   "We are writing to thank you for the very prompt and efficient service we have received from Bu Jin Design. We have just received our second order of weapons bags today and are delighted with service we have received. After our first order arrived, we had some members of our dojo comment to us that they loved the bag design and asked us to organise an order for them. The quality of your weapon bags are first-rate, and a real credit to your organisation. Your web site is very helpful, easy to navigate and above all makes your customers very confident in making a purchase.
-S &PK.
   "Just wanted to advise that I received the Weapons Case A this morning via FedEx. Thank you for the quick shipment. I am very pleased with the quality, construction and design of the weapons case. I am sure that I will be making further purchases of martial arts equipment in the future. Thanks again.
-GT
   "Once again I am amazed! I ordered three 12oz dogi and asked if you could get them in time for Saotome Sensei's weapons seminar in St Petersburg and you delivered! I received them 3 business days after ordering them. WOW! Great job and now that my wife has started training in aikido I will be ordering a whole list of new stuff. Thanks again!"
-- DR
   "First off, thanks for the greatest hakama that I've ever had. I have already told everyone about your superior craftsmanship. I washed my hakama for the first time tonight, and followed all your care instructions. It looks great, and your instructions were thorough and easy to follow."
-- MH
   "I have just got the Jo case that I ordered for my brothers birthday, it arrived in time and is much much better than I thought it was going to be. I had read on some Aikido forums how good your stuff is but I am impressed. I will be looking forward to dealing with you again in the future."
-- J
   "Just received the bokken - well worth the wait (and the money). Your product is superior to any other bokken I've ever had in my hand. I will highly reccomend your company to my fellow students."
-- J.H.
   "I just wanted to drop you a quick note. I recently ordered 2 hakamas, one for my daughter and one for myself. The delivery estimate was three and a half weeks. I was absolutely delighted to receive them in ONE week and they fit and look great and are VERY well made. I've also purchased two weapons cases and I love those, too. The person I spoke with was also very helpful (and patient-I had a lot of questions for him).

I do have one question. The length is perfect, I ordered the 10 oz, 100% cotton and machine washed and dryed on low heat. If I put it in the dryer again on low heat next time I wash it, will it shrink more? It seems like it would take forever to line dry. Or all day on no heat. I'll follow your advice to the letter, so let me know what's best.

Thanks very much, it's such a pleasure to order something and have it exceed your expectations!"
-- S.L.
   "Just writing to tell you I recieved my order as promised. I was a little hesitant at the price of the Dogi but needed the mixed sizing. I want to say that I am so impressed by the quality of this uniform. Your description is no exaggeration of the workmanship as advertised. Thank you for provided a product for those that really take pride in the art they practice."
-- S.K.
   "I am a beginning Aikido student, and I though I am enjoying the learning process, one thing I didn't like so much was my "standard" dogi. Perhaps this is because I am a semi-professional athlete in another sport and am accustomed to clothing that is more technical in nature, though I certainly appreciate the traditions inherent in customary Aikido garments. A friend recommended your products, and I have been using my new Dogi for a week. What a difference! The coolmax lining keeps me dry and comfortable, and the fit is absolutely top-notch; at the same time, it is obvious that you have great respect for the traditions of aikido, and this is something that - as a newcomer - I especially appreciate (and can learn from.) Thank you for an excellent product. It was well worth the money."
-- D.K.
   "I've been ordering products from your company for a while now and I must say I've not had a bad order yet. I'm very pleased with your easy 'technical service' and delivery. The package I ordered for a seminar coming up this weekend actually arrived here a day earlier than I expected! This was a welcomed change of pace and a little burden lifted off my shoulders now that I didn't have to worry if I was going to receive my weapons case on time. I just felt I should express my thanks to your company."
-- M.B.
   "Just wanted to let you know that I received my three custom made bags and they are wonderful. They fit all my weapons plus extra stuff which will be great when I travel this next week. Thank you for having the custom option, it is exactly what I needed."
-- M.B. (no relation to MB above)

   "I've received today my Iaido Obi. Well, simply beautiful. Very good quality material, very comfortable... Really, a must have. Beautiful work. And I've received the Obi after only 20 days. We'll do business again, for sure!"
-- D.T., Italy
   "I received my new hakama in perfect condition and wore it for the first time in class today. It was incredible: The BEST hakama I have ever worn. Most frequently, I have worn the cheaper versions available through major martial arts supply stores. The Bu Jin Hakama doesn't even compare. It is in a class of its own. I will recommend you to all of my students and colleagues. The weight, crisp pleats, perfect length, and perfect fitting side vents are what I feel make the biggest difference along with quality workmanship. Thank you for your honor and integrity and traditional construction. "
-- J.K.
   "I would just like to complement all at Bu Jin. I ordered a Hakama off the clearance rack and a matching jinbori about 4 weeks ago. I received my order from FEDEX last Thursday evening (1st April, 3 weeks later).

The staff were very helpful while I ordered the hakama, to ensure the measurements were correct. And they were equally helpful when I called to check on the progress for the order.

After receiving the Hakama I promptly went training. I could not be more please with it. Basically it fits perfectly. I do not intend to go back to my old black hakama as it now feels too thin, and light. I shall be recommending Bu Jin to anyone who wants a quality Hakama, and I will be buying a black one eventually. Thank you once again. "
-- A.H.
   "I just want to say thank you for the replacement ' hickory jo' you send me. This 'jo' fully live up to my aesthetic and practical expectations. Now I know what you are talking about when you say you aim at the highest quality of materials and workmanship. Once more many thanks! "
-- P.D.
   "I just wanted to thank you for replacing my Ittoryu Bokken so quickly. I actually got the bokken back before I got the signature receipt from the post office. Not only that, but my daughter was thrilled to get her broken bokken back cut down to Wakizashi size. I appreciate you standing behind your products so strongly."
-- T.C.
   "Yesterday I received my Ballistics Katana Case (order #9858). Not only did it arrive three weeks earlier than I expected but the quality of the case far surpassed my expectations! Expect a few more orders to Australia from my dojo. It's websites like yours that make shopping online a pleasure."
-- M.B.
   "Wow, that was fast, I just received the black dogi pants and white dogi top. The photos on the website don't do them any justice. Maybe it's not a problem for you guys, but I'm wondering if a lot of people overlook your site for uniforms - the construction is really rugged and well thought out with the knee reinforcements and CoolMax liner on the tops. Also the seam reinforcements - solid construction. Thanks!"
-- L.K.
   "I have just received as a gift a Hakama from my wife. I have practiced the art of Kendo as well as Kenpo for many years, a little over 26 years. This is the first Hakama I have received from you, my wife ordered after viewing your advertisement on line, and I would like to say this is the best quality I have ever worn. The craftsmanship and material are top of the line and your ability to ship on time especially before the holidays show me and I hope others that you have a top company as well as product that I plan to use for my future needs.
Please pass on to your craftspeople that they can add another satisfied customer to the list. With much appreciation."
-- M.S.
   I just received my Hakamas I ordered last week. Not only did they come earlier than I had been told but what impressive quality. I was a little suspect when I saw the price but now that they're in hand it was worth it. The only reason I went through with the order was your philosophy and that was made even more evident by the e-mail I received today regarding Happy Holidays. I wanted to say thank you and keep up the quality. It is greatly appreciated!
Thanks Again,
-- J.M.
   "WOW! What can I say, all good things come to those who wait. I thought I'd drop you a mail to say thanks for everything you've done. I finally received my iaito yesterday. What a cracking piece of art! It really is an object of splendor. I think I will be envied by everybody at my club. It goes without saying my aikido and ikado will improve tenfold purely by owning such a magnificent piece"
-- I.B.
   "Hello, just wanted to let you know that I received my custom modified weapons bag E yesterday. After a thorough inspection, I was very pleased with the results. The bag is of exacting measurements from my drawings. The materials and craftsmanship are superb. I will definitely enjoy this product for many years to come. I will recommend your company to all who inquire and will order again without hesitation. Thank you again for a job well done! A very satisfied customer."
-- C.T.
   "I received my package today and all was as I had ordered them (Items quality was even better than I had expected). I send to you already an e-mail where I wondered: "when you will ship my order" and the very same day I got an e-mail that my order was on its way. So I'm sorry for wrong alert. Any way, thank you very much!"
-- J.N.
   "I just wanted to send you a quick note to say that I love my new hakama. I followed the directions that accompanied it and it shrunk exactly the right amount. The fit is perfect and the workmanship terrific. I'm talking your products and your website up every chance I get in the dojo. Keep up the great work!!!"
-- T.F.M.
   "This is a long overdue e-mail in regards to your products. I made a order back in September. A rather large one in fact (about $500.00). I have had the items for about half a year now, and I HAVE TO SAY that I LOVE every piece of what I got it. Indeed you do offer high quality products that are WELL worth the money, and I hope that you continue that tradition. It is hard now to find equipment from an honorable company and not some knock-off company that is just trying to make a buck. Thanks again! You'll definitely be seeing me again."
-- S.J.K.
   "I've been using the Dogi you sold me now for 8 sessions, washed twice and this thing will last for years. I'm impressed. I also love the way you are taking a personal involvement with the people of this planet."
   "You will get more orders from me and those folks I work out with..."
   "Thank you very much for offering such fine products and service. If I need you I'll call, beats email any day..."
-- G.G.
   "...Bu Jin Design once again filled my online order expeditiously, and in the best time possible, as it usually does. Being a customer for the last 7 months or so, ... I am totally satisfied, not only in regards to good quality of all the merchandise bought, but also and not less importantly, with the impeccable attention and service received from your company, in the person of mentioned associate..."
-- F.H.
   "I received my custom Hakama today...and I wanted to tell you that I am thoroughly excited about wearing it for the first time. It looks great and the embroidery adds to the good design and look of it. I wanted to tell you thank you and I appreciate your customer service for doing such a great job!!"
-- R.E.
   "I really enjoy your web site - it's well designed and easy to navigate. And all the products I've ordered have been of very good quality. The hakama especially has worn well. Thanks for your help, and Happy Holidays."
-- E.H.
   "I only wanted to tell you that I'm absolutely thrilled about such a fast delivery to Germany! I've really received my package one day before Christmas. And all items were just like I was expecting them: of very good quality! Fantastic! :-) Now I wish you all a Happy New Year 2003"
-- U.M.
   "I want to let you know that I am extremely thrilled about the overall service and experience of ordering from BuJin. I placed my order for a custom Hakama on December 13th and called December 14th to inquire about the possibility of it being ready before Christmas. I was told that it would not be possible since it was taking a full two weeks to get them made. However, to my pleasing suprise, I received an email notification of FedEx delivery on DECEMBER 19TH! I would have my Christmas present by Christmas after all! Despite a brief delay by FedEx (they lost track of the Hakama in Fort worth) my Hakama arrived Christmas eve and it was even better than I had hoped. The fit was perfect and the quality unsurpassed. Thank you for all your efforts. It was well worth the investment. Service like this is what makes loyal customers and you have one in me."
-- J.W.
   "Thank you for completing my gi bottom order. Your willingness to work with your customers and good workmanship are much appreciated!"
-- J.F.
   "...The package arrived today, women's gi top and hakama. Predictably it took 4 days to get from Boulder to Sydney and then sat in Sydney for a week waiting to clear customs. I've had a trial wear, at work I'm afraid, everyone's been laughing at me doing sample rolls up and down the corridor. I think it's going to be wonderful, much better than anything I could possibly ever get here, the hakama particularly is just fantastic, fits a million times better than my last one, and I love the weight of it. Thanks for all your assistance, I'll definitely be back for more."
-- A.O.
   "...Just wanted to commend you on the fast and efficient service I received. I was somewhat concerned about placing an order, not seeing the merchandise and having it shipped directly to Japan. My daughter has received the bags and is very pleased with them. They also arrived in time for her competition, which was a bonus. Thank you again."
-- B.R.
   "...Today I received my order. I wish to thank you for your promptness in sending it out. I am very well pleased with the quality of the Katana Case. Your product is top notch."
-- G.L.
   "...the new T-back Training Top for larger busted women. I did Aikido last Monday and used it for the first time. It was absolutely comfortable to the point where I never had to think about not being supported (crunched by throws or companions' closeness.). Too, I really enjoyed the freedom of not worrying about a too open gi. Thanks. I think it works."
-- N.M.
   "I just received my hakama this morning and it is great! It fits very well and you can tell it is high quality. Your service was excellent and it was easy to place order because your measuring instructions were simple. I was surprised how fast it got here and I will be spending my money with you guys from now on on all my training supplies. It is great that you offer such great quality at a fair price. I loved getting 25% off during that sale - it saved me some money. Keep up the good work..."
-- D.R.
   "I just wanted to let you know that my dogi shirt and pants and belt arrived in excellent condition in time for the Saotome Sensei's Aikido seminar in Missoula, MT. I had a great time. Thanks so much!"
-- R.G.
   "Well, I am just happy to say that I placed my order today for the bogu bag and a shinai case. I already have one ballistic shinai case, but I just thought this might be a good time to get an extra one to use as a gift or something since it really is the best shinai case around. Thank you for your replies and I will continue to be an enthusiastic fan of your products!!!"
-- D.K.
   "Greetings, I wanted to thank Ikeda Sensei, and those who helped with my order. I received my Shinai last Tuesday, very speedy service, the Shinai is Awesome, great balance and feel."


   "Thank you so much for our Jinbaoris, Haori, and gi top & bottom. I love the gi, and the jinbaori and haori looked sharp on my groomsmen in my wedding.
-- C.V. & N.B.
   "The Women's Dogi - I love it! It almost feels like I am wearing nothing...Except for the darn stiff old belt...

I had my pants custom made full cut medium. They fit perfectly. It is great to be able to order tops and bottoms separately.

I used to spend a lot of ki constantly tugging at and trying to adjust my gi during practice before I got yours. Now I put it on and forget about it, it stays in place. The zipper is a great idea too, no more of those darned strings that get stuck just when you need to get in or out of them in a hurry.

I have recommended your women's clothing to many of my female aikidoka friends."
-- N.K.
   "This is my second order placed with you, and I am compelled to applaud your outstanding service.

I placed my order on the web, and almost immediately got an e-mail confirmation. The very next day, I got a shipping confirmation with Fed Ex tracking information and an expected delivery date. This is SO FAR above the norm of service I have become accustomed to from web merchants that I really wanted to thank you.

I was very impressed with the product quality with my first order, and when I needed a case to transport my hand-folded katana (just acquired!), I knew Bu Jin had the quality I was looking for - so I can't wait to get my new katana case! And thanks to your excellent customer service, I know just when it will arrive."
-- S.F.
   "To BuJin Design,
I wanted to thank you for making and sending my son's first hakama! Beautifully done! He was so excited to receive it and wear it for class for the first time! It's going to take him a little getting use to practicing with it on but he likes it very much. Thank you!

Thank you also for the shinai! Yes, he is very happy with it too. We are hoping sometime in the near future to order one of your cases to hold his practice weapons to carry and protect them. Right now he has a Jo, the sword (I'm sorry I can't think of the name off hand) and the shinai. Any recommendations or suggestions would be appreciated. Thank you for all your wonderful work!"
-- S.S.
   "...I'd like to compliment you on the fast service. My order was obviously shipped the same day that I ordered it, which means that your order processing is very efficient - everyone must care about the work they do. I also want to compliment the woman who answers the phones. My questions were fully answered and she even took the time to make sure what I wanted to order was in stock. She was great!

The weapons case and T-shirt are exactly as I hoped they would be - very high quality. The only problem for you guys is that the weapons case looks like it will last forever. I wouldn't be surprised if you start getting a bunch of orders from Hokkaido, Japan, after the other people in the dojo see my new case.

Thanks again, and you can be sure that when I need any Aikido or Iaido equipment, your online store will be the first place I look."
-- R.J.
   "Thank you for your quick service and quality goods. I will be recommending you to my other kendoka."
-- D.C.
   "I love my ballistics shinai case (and a lot of the other kenshi admire it, too) and I wanted to tell how happy I've been with it...Keep up the fabulous work!""
-- J.L.T.
   "I just wanted to write and say that I am totally pleased with my new hakama. It is very very well made; and I appreciate your help with my order. You guys rock."
-- J.R.
   "As always, Bu Jin produces great products and has above the top customer service...you get the highest recommendations from me to others when looking for martial arts supplies."
-- M.B.
   "Your company has been great to work with and we appreciate the quality of items you offer and the amazing customer service."
-- C.B.
   "Your products are impressive in their quality and your employees are outstanding. Your on-line catalogue site is easy to navigate and informative, as is your on-paper version. In fact, the web site is one of the best I have seen, and I am a vice president for a web development company. The quality of your products speaks for itself."
-- R.G.
   "I want to say thank you for the excellent customer service I've received, specifically this last month, always. I had received a gift that was too small. Your staff helped me to find appropriately sized items. It took 2 times but they were very patient, professional, and courteous. It was a real pleasure dealing with your staff."
-- P.S.
   "The bokken arrived yesterday. And it is very nice indeed! The curvature is a bit much for my taste but this in no way keeps me from using it. All in all a very well made bokken."
-- D.D.
   "After 5 years my hakama and obi are still serving me wonderfully for Iaido. Many thanks for a wonderful product."
-- JPW
   " I just received my iaido belt today, perfectly timed by FedEx for class tonight. And i must tell you I am very happy with the obi. The quality and design are beyond that which i had envisioned. Its extra width and stiff construction are a joy... you came highly recommended and now i see why. You can expect business from me in the future."
-- AS

   " I wish to thank all that were involved in getting these items made and sent to me so quickly. My fellow students and teacher, liked what they saw, to say the least. The weapons case is perfect for carrying my bokken, jo and katana. And finally, the hakama could not be better, thanks to your directions for ordering....and the staff who made it for me."
-- DM

   " I am writing to say that I am extremely pleased with the quality of the case. I have searched for a long time for a weapons case and I could not have hoped for a better product. I am glad I finally found your web site. I will definitely be recommending your products to my friends."
-- L



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